Aquasana Coupon
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Frequently Asked Questions
What is Aquasana's 90-Day Pure Satisfaction Guarantee?
Aquasana offers a 90-day trial period from the day an order is placed, and if you're not totally satisfied, you have 90 calendar days to return the product for a refund. All returns must include the entire system along with all original parts and components, since filtration systems are sold and shipped as complete units.
Can I return individual accessories separately from the main system?
No, individual components like installation kits, faucets, shower wands or other accessories can't be returned separately from the full system. A return needs to include everything that shipped together as a complete unit.
Do I need authorization before returning a product?
Yes, Aquasana won't accept unauthorized returns, and a Return Authorization Code (RAC) needs to be generated first. The returned product must reach Aquasana within 21 calendar days of that RAC number being generated, and the outside of the return package needs to be labeled with the RAC.
Who pays for return shipping?
The customer is responsible for return shipping costs and for insuring the product being sent back. Choosing a carrier with tracking and insurance protects against a lost return package with no way to prove it was sent.
Can I cancel an order after placing it?
Only if the order status still reads "New" or "Pending," which requires calling 866-662-6885 to speak with a customer service agent, since email cancellation requests aren't processed due to how quickly orders ship. Once an order shows "In Progress" or "Shipped," the standard return policy and return shipping costs apply instead.
How long does an Aquasana refund take?
Refunds are credited to the original payment method within about 15 business days of the returned product being received and checked. This applies to standard returns processed through the RAC system.
What does the product-specific limited warranty cover beyond the 90-day guarantee?
Warranty coverage varies by product, generally covering defects in materials and workmanship for a set period after purchase from Aquasana or an authorized dealer, separate from the 90-day satisfaction window. Products purchased anywhere other than directly from Aquasana can't be returned under Aquasana's own process.
What does the Water For Life filter replacement program include?
Members automatically receive replacement filters shipped on a recommended schedule, save 15% off every filter order, get free shipping, and gain access to an extended limited warranty. This removes the need to remember when a filter is due for replacement while lowering the ongoing cost of keeping a system running.
Before You Check Out Checklist
Plan to return a full system with every original component if using the 90-day guarantee, since accessories can't be returned separately, call rather than email if you need to cancel a very recent order, get a Return Authorization Code and ship with tracking and insurance if a return becomes necessary, and consider Water For Life for the 15% filter discount and extended warranty if planning to keep the system long term.
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