Cotton On Discount & Promo Codes

About Cotton On

When we talk about fast fashion and trendy clothing line, there are many big names battling on the global arena in this highly competitive market. Amongst these giants, Cotton On is an Australian brand that has made a mark with its exceptional taste for fashion and chic trendy designs. The brand was established in 1991 by Nigel Austin in Geelong, Australia. The brand offered only women's clothing in the beginning and slowly other line of products were included in the offering. The brand is now offering fashion apparel and accessories for men, women and kids along with travel accessories, stationary, novelty items, décor and personalized gift items. The brand has made its image as a global player with more than 1,500 stores in more than 10 countries in the world. They have a got a big team of more than 15,000 employees who leave no stone unturned to bring the best products to customer and provide exceptional customer support services. The Cotton On Group has seven brands namely Cotton On, Cotton On Body, Cotton On Kids, Rubi, Typo, Supre and Factorie which are providing best quality products at reasonable rates to customer from all corners of the world. The company has its headquarters in Geelong, Australia. The designing is done in house and items are produced in more than 150 factories in different parts of the world. Ethical and sustainable production methods are used and the brand wants to achieve 100% sustainable cotton by the year 2023. This helps them to achieve better product quality along with better returns and increased yield of cotton crops for the farmers creating a win-win situation for the company, business partners and the environment.Learn More

Cotton On Delivery Policy

The brand offers a flexible and attractive delivery policy. Customers are offered free standard delivery for orders over $55. No promo code is required and the free delivery is automatically applied for Australia and New Zealand addresses only.

The minimum amount of $55 is calculated after any promotions and discounts are applied to the order. If the order value is less than $55, standard delivery charges are $7 and the order takes 1-2 days to leave the warehouse. Express delivery is also available for delivery charges of $10 for orders less than $55, and $2 for orders over $55. Melb Metro same day delivery is also available for $15 and $9 are charged for orders over $55.

Click and collect service is also available for selected stores. Through this service, the orders are delivered from the warehouse to your nearest store from where you can collect it. This service is free for orders over $30 or $3 for orders less than $30 value. For international delivery details, the customer need to review the same while putting the address during checkout as charges are different for different countries.Learn More

Cotton On Return Policy

Being a customer centric company, the returns are made easy and flexible. Customers are allowed to return any purchased item in-store or online for any reason. If the products are faulty or if you change your mind, just do not hesitate to contact the company for returns. For online returns, the customer need to visit the website and submit return form in the help center and create a free domestic delivery label for your return.

Now the customer need to pack the items, attach the delivery label and drop the items at a post box. Once received and the conditions are met, the refund will be processed within 3-5 business days to the original form of payment. The delivery charges will be excluded from the refund amount for online returns if the customer changes his mind. Delivery charges will also be refunded if the product returned is faulty.

For in-store return, the customer need to bring the items to the store, talk to the store staff and provide proof of purchase and the credit card used to make the purchase. If the return conditions are met, the refund or exchange will be made on the spot. If the customer want to exchange for the same item in a different size, there will be no additional charges.

If the exchange is for a different product, additional charges may be needed to pay if there is a price difference. The items being returned need to be in original sale condition, unworn, unwashed, unused and with original tags/labels attached. The company does not offer returns on underwear, swimwear, cosmetics, earrings, charity items, samples, customized, personalized items or gift cards.Learn More

Important FAQs

Is there any reward program offered for discount and savings?

The loyalty program offered is Cotton On Perks. This is one of a kind loyalty program that allows members to enjoy saving and rewards across the board with 7 brands being accessible to Perks members. The brands are Cotton On, Cotton On Body, Cotton On Kids, Rubi, Typo, Supre and Factorie which come under the Cotton On Group umbrella.

Members are welcomed with a $10 discount voucher which they can use on their next order of minimum $25.Members can earn 1 reward point for each dollar spent on all of the 7 brands and 100 reward points equals to a $10 Payday vouchers which could be used in-store or online across any the seven brands. Members can earn rewards by providing the Perks membership email address while checking out for online purchases and can scan Cotton On Perks card in-store. The brand lays no limit on how many Payday vouchers could be earned and used and customers can earn points while they shop the sale and clearance items. Members are treated well at their birthday with treats and discounts along with other surprises and exclusive discounts throughout the year.

Is there any discount exclusively for students?

The brand has partnered with UniDays so that students can enjoy a discount of 15% on all of their purchases. Young men and women are a big target market and this is the reason why students are treated well here. Students just need to verify themselves with UniDays and can enjoy exclusive discount of 15% in their purchases.

How can we avail free delivery ?

Customers in Australia and New Zealand will always enjoy free delivery on all their order over $55 in value. No code or voucher is required for this and the free standard delivery is automatically applied as free while you enter your address during the checkout process.

Is there any option to pay afterwards for the purchases?

Yes, customers can enjoy all of their purchases and pay for it later with AfterPay service which allows the customers to defer their payment to a future date. Payment can be made in instalments with AfterPay service which proves to be a great support in the time of emergency.

Does the company accept returns for change of mind?

Being a customers focused brand, the change of mind is always welcomed and customers are at liberty to exchange or return any unwanted purchases. The return or exchange could be done online or in-store at any time by the customer with proof of purchase. No returns are allowed on swimwear, earrings, underwear, cosmetics, charity items, seconds, samples customized personalized items or gift cards. Items that are being returned must be unworn, unwashed, unused with original tags/labels attached. Refunds are awarded to the original forms of payment or else the customer can avail exchange or store credit.

How does the company plan to give back to the society?

Cotton On Foundation was formed in 2007 with a vision of empowering youth through quality education. The Foundation is partnering with many organizations around the world to provide spaces for quality education for underprivileged children.

The foundation aims to provide 20,000 educational places by the year 2020 and is working hard to hit this milestone. The foundation has been able to raise more than $72 million since 2007 and has created more than 9,000 educational place. The brands offers many items labeled as life changing products whose 100% proceeds go to the foundation. So customers are actually helping this noble cause by shopping with the brand.

The company has also taken many initiatives to grow sustainable cotton for its products and has helped many farmers in different countries to upgrade their ways and earn more. The company wishes to attain 100% sustainable cotton by the year 2023. Better Cotton Initiative (BCI) and Kenya Cotton Initiative are some of the initiatives taken up to promote the idea of sustainable growing processes which has also helped people to increase productivity and reduce cost.

The foundation also partnered with VISY in 2017 for the delivery of recycled and recyclable water bottles which are made in Australia from 100% recycled PET materials. All of the sale proceeds from these bottles and other products offered by the foundation go to the empowering of youth through quality education.