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Frequently Asked Questions
Is AWeber's free plan really free forever?
Yes, the free plan supports up to 500 subscribers with no time restriction, and no credit card is required to sign up. It includes automation capabilities, content creation tools, unlimited users per account, and access to AWeber's Customer Solutions team.
How does the 14-day free trial work?
The trial gives full access to a paid plan, either Lite or Plus, and requires credit card details upfront even though you aren't charged until the trial ends. Using this window intensively, importing your list, setting up automations, testing deliverability, is the best way to determine if AWeber justifies its price before the trial converts to a paid subscription.
Does AWeber offer a refund if I'm not satisfied after paying?
AWeber doesn't publish a formal refund policy or guarantee period on its pricing page or documentation. That said, customers who've requested a refund through live chat, phone or email within roughly 30 days have reported getting one, so it's worth asking directly through a support channel if you decide to cancel shortly after being charged.
What happens if my subscriber count exceeds my plan's limit?
AWeber automatically upgrades your account to the next tier that matches your subscriber count, so your campaigns keep running without interruption. Since a shrinking list doesn't automatically downgrade you back down, checking your plan periodically against your actual subscriber count is worth doing to avoid overpaying.
Does AWeber offer student or nonprofit discounts?
Yes, AWeber offers discounts to nonprofits and students, though proof of nonprofit or student status is required. Contacting AWeber directly for the verification process is the first step to accessing either discount.
How much can I save with annual billing?
Annual billing offers a meaningful discount compared to paying month-to-month, commonly cited around 14 to 33% depending on the plan and current promotion. Since annual billing commits roughly ten months' worth of payment upfront, confirming refund terms in writing from support before committing is a reasonable precaution given the lack of a published policy.
Are there setup fees or long-term contracts?
No, AWeber has no setup fees, no hidden charges, and no long-term contracts on any of its plans. You can order your first month and get instant access to your campaign right away.
What if my account got expensive after an automatic tier upgrade?
Since AWeber automatically upgrades your account when you cross a subscriber threshold but doesn't automatically downgrade when your list shrinks, contacting support to manually request a downgrade is worth doing before assuming you need to cancel entirely. This can resolve a cost increase without losing your account setup and history.