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Frequently Asked Questions
When do I need to cancel my Bean Box subscription to avoid being charged?
Recurring coffee plans are billed about a week before the next shipment, so a cancellation needs to be submitted before 1 PM PT on the Wednesday preceding the scheduled shipment date to avoid that charge. Cancelling after that cutoff means the next box will still ship and be billed as normal.
Does Bean Box refund money back to my card if I return something?
No, Bean Box does not issue cash or original-payment refunds. Instead, an approved return or cancellation results in Bean Box Credit equal to the purchase price, which can be applied toward any future purchase on the site.
Can I skip a delivery instead of cancelling entirely?
Yes, logging into the account dashboard allows skipping an individual shipment, changing delivery frequency between every 2 and 6 weeks, or pausing the subscription temporarily, all without needing to cancel the plan outright. This is useful for travel or simply not needing coffee that particular cycle.
What are the Bean Box membership perks?
Members get flat-rate shipping on coffee plan deliveries, free shipping on à la carte orders over a set threshold from any roaster, a 10% discount on every à la carte coffee purchase, bags roughly 10% larger than competing subscriptions, and 5% back in credits on every purchase. These perks apply automatically to any active subscriber rather than requiring a separate signup.
How much can I save with an annual Bean Box plan?
Choosing an annual plan instead of month-to-month billing saves an average of around 15%, which can add up to several hundred dollars a year depending on the specific plan and coffee selection. This is worth considering for anyone confident they'll stick with a subscription long term.
What happens if my coffee arrives and I'm not satisfied with it?
Bean Box's Customer Delight team will recommend replacement coffees to help match your preferences better, and returns are accepted on both defective and non-defective items, resulting in Bean Box Credit rather than a refund. Reaching out to customer service before initiating a return is the recommended first step.
Does Bean Box accept returns for coffee bought through a third party?
No, coffee purchased through a third-party retailer needs to follow that seller's own return policy rather than Bean Box's. This applies to any Bean Box product bought outside of beanbox.com directly.
Can I earn free coffee through Bean Box's credit system?
Yes, active subscribers and à la carte shoppers earn 5% back in Bean Box Credits on every purchase, which accumulates in the account and can be applied to future orders. Over time, this effectively functions as a small ongoing discount on coffee that would have been purchased anyway.