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Frequently Asked Questions
What is Biblio's return policy?
Every order is backed by a 30 day return guarantee. If a book does not arrive within 14 business days of the estimated delivery date for domestic orders, or 21 business days for international orders, you are eligible for a full refund including the shipping cost.
Can I return a book if I simply changed my mind?
Many, but not all, Biblio booksellers accept discretionary returns for buyer's remorse. Some sellers charge a restocking fee for this type of return, and because policies vary by seller, you should contact both the bookseller and Biblio support before sending anything back.
Does Biblio offer free shipping?
Shipping costs are set individually by each bookseller rather than by Biblio as a whole, so there is no single sitewide free shipping threshold. Ordering multiple books from the same seller in one transaction is often the easiest way to reduce the combined shipping cost.
How does the Bibliophile's Club work?
For a $29.95 annual fee, members get 10% off every purchase, applied automatically at checkout while logged in, with a cap on how much can be saved per order. The membership fee itself is non refundable and non transferable.
Can I cancel a Biblio order after placing it?
Cancellation is only guaranteed if the order has not yet shipped, so contact Biblio support as soon as possible if you need to change or cancel a purchase.
Where does Biblio's Discount Books section come from?
The Specials and Discount Books categories highlight titles marked down, in some cases up to 70% off, along with a running selection of books priced under $5 that ship free. It is worth checking that section before searching for a specific title at full price.
What should I do if my book arrives damaged or is the wrong item?
Contact both the bookseller and support@biblio.com within 30 days of delivery to arrange a return or exchange. Refunds tied to a seller error typically include the original shipping cost, unlike a change of mind return.
Does Biblio have a student or military discount?
Biblio does not currently advertise a dedicated student or military discount. The Bibliophile's Club membership and the Discount Books section remain the most consistent ways to save across any order.
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