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Frequently Asked Questions
What is Bissell's standard return window?
Purchases made directly through BISSELL.com, BISSELL television commercials, or the BISSELL 1-800 number can generally be returned within 30 days of delivery for a refund. Some current policy documentation references an extended 60-day window, so checking the specific terms tied to your order confirms exactly which applies.
Are Bissell returns free?
No, a $4.95 return shipping cost is deducted from the refund. The original shipping and handling charges paid at checkout are also not refunded.
Can I return a Bissell product bought at Walmart or Amazon?
No, purchases made through a third-party retailer need to be returned to that retailer rather than directly to Bissell. Only orders placed directly through BISSELL.com, television commercials, or the 1-800 number qualify for Bissell's own return process.
Can I return cleaning formula or liquid solution?
No, liquid and foam cleaning formulas can't be returned for safety reasons, even as part of a larger machine return. If a formula was included in an order being returned, it's excluded from the physical return but is still typically refunded as part of the overall order.
What's covered under Bissell's limited warranty?
Bissell will repair or replace a product with a defect in materials or workmanship that existed at the time of purchase, for a specified duration from the purchase or delivery date depending on the specific product. Bissell covers the shipping cost for sending in a defective product for warranty repair or replacement, unlike a standard preference-based return.
How do I check my specific product's warranty period?
Searching your model number on BISSELL.com and selecting the Warranty tab on that product's support page shows the exact coverage period. Registering a product on the Product Registration Page is also worth doing to have that information on file.
Does Bissell offer free shipping?
Yes, orders over $100 ship free with no coupon code required. Orders below that threshold are charged shipping at checkout.
How does the Auto Replenishment Program work?
Enrolling in Auto Replenishment for eligible filters and formulas sets up automatic recurring shipments at a chosen frequency and discounted price, continuing until cancelled. Cancellation needs to happen at least two days before the next scheduled shipment, and subscription discounts can't be combined with other promotional offers or sale pricing.