Cocomelody Coupon Codes
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Frequently Asked Questions
Can I return a Cocomelody dress if it doesn't fit?
Standard size dresses can be returned within 30 days of delivery, though a restocking fee is deducted from the refund since every dress, including standard sizes, is cut to order rather than pulled from inventory. Reviewing the size chart and your own measurements closely before ordering is the best way to avoid needing a return at all.
Which Cocomelody purchases can't be returned?
Custom sized dresses, accessories, intimate items, sketches, fabric swatches, clearance and final sale items, gift cards, and any item marked non-returnable on its product page are all excluded from returns. Ordering two or more of the same dress purely to try on and pick one to keep is also treated as non-returnable, since Cocomelody discourages bulk try-on orders to reduce production waste.
Can I cancel or change a Cocomelody order after placing it?
Because tailoring begins almost immediately after an order is placed, changes to color, size or style need to be requested within 24 hours to have a reasonable chance of being accommodated. Cancellation refund percentages depend on how quickly the request comes in after payment, and once an order has shipped it cannot be cancelled at all.
How does Beloved Rewards work?
Beloved Rewards is Cocomelody's free loyalty program, crediting 100 points just for creating an account and additional points for purchases, birthdays, social shares, referrals and product reviews. Points expire after 12 months of inactivity, so an account that stays engaged, even through browsing or a small swatch order, keeps its balance active.
What are the Beloved Rewards VIP tiers?
The four tiers, Sparkle, Glamour, Prestige and Elite, unlock increasing perks like points multipliers, early access to new styles, free shipping and birthday rewards as spending in the past 12 months increases. VIP status is reassessed annually, so maintaining a tier requires meeting its spending threshold again within each 12 month period.
Can I order a fabric swatch before committing to a dress?
Yes, swatches are available for most bridesmaid dress styles for a small per-swatch fee that mainly covers shipping, which is a low-cost way to confirm a color before ordering the full dress. Lace swatches specifically are not available separately, since lace is dyed to match each dress individually rather than produced as a standalone sample.
Does Cocomelody offer a way to try on a full sample dress?
Yes, US customers can order standard-size samples to try on at home for a per-gown fee that includes shipping both ways, though samples must be returned within the specified window in their original condition. Missing that return window or attempting to keep a sample can result in being charged well above the sample fee.
What happens to my points and coupons if I return an order?
Points earned from a returned order are deducted from the Beloved Rewards account, and any coupon redeemed on that order is not reinstated for future use. This is worth weighing before returning a large order that unlocked a meaningful points bonus or VIP tier progress.
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