EarthLink Promotional Code
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Frequently Asked Questions
What does EarthLink's Price Lock Guarantee actually protect me from?
It holds your monthly rate steady for the length of your service term rather than letting it jump the way many providers' promotional pricing does after an introductory period. It doesn't mean the price never changes, only that it stays fixed for the term you signed up under.
Is there a fee if I cancel before my contract ends?
Yes, on most 12 month and 24 month price lock plans. EarthLink applies a flat early termination fee of up to $200 for canceling mid contract, and it typically isn't prorated based on how much time is left. Plans marketed as month to month don't carry this fee.
Does EarthLink require a credit check or security deposit to sign up?
No. EarthLink doesn't run credit checks for its internet plans, which also means no security deposit, something that can matter for anyone who's had trouble qualifying with other providers.
Is equipment included in the monthly price, or is there a separate rental fee?
There's usually a separate equipment charge. Plans commonly list an equipment rental fee of around $13 a month on top of the base rate, so that needs to be added to the advertised price to get the real monthly cost.
Are there upfront costs beyond the monthly rate?
Yes. Professional installation typically runs around $80 for fiber and DSL plans, and EarthLink doesn't offer self install for those service types. Fixed wireless plans do allow self installation, though they carry their own activation fee.
How do I actually cancel my EarthLink service?
By phone, before the next billing cycle begins. There's no online self cancellation option, so a call to customer service is required, and doing it early enough in the billing period matters to avoid getting charged for an extra month.
Can I get the early termination fee waived under any circumstances?
Waivers are sometimes available for documented issues like ongoing service problems, moving somewhere EarthLink doesn't serve, or an active duty military relocation, but this generally has to be requested specifically rather than applied automatically.
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