EastEssence Coupon Codes
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Frequently Asked Questions
What is EastEssence's return policy?
EastEssence accepts returns and offers free size exchanges on eligible items within 30 days of delivery, as long as items are unworn, unwashed, and in original packaging with all tags attached.
Are made-to-measure or customized items eligible for return at EastEssence?
No, made-to-measure and custom-tailored pieces are final sale and cannot be returned, so it is worth being confident about your measurements before ordering a custom-tailored item.
Does EastEssence offer free shipping?
Yes, EastEssence offers free shipping on US orders over $99, though this benefit has conditions tied to returns, since a return that brings your order total below the qualifying threshold can result in the original shipping charge being applied retroactively.
What happens if I return part of an order that used a free shipping promotion?
If your purchase total falls below the free shipping threshold after a return, the free shipping offer becomes invalid for that order, and shipping charges may be deducted from your refund, so keep this in mind if you are considering returning items from an order that just barely qualified for free shipping.
Are there restocking fees on larger EastEssence orders?
Yes, orders over $300 can carry a 25% restocking fee on returns, and orders over $1,000 are generally treated as final sale, so it is worth factoring this in in when placing a particularly large order.
Does EastEssence offer a discount for new customers?
Yes, signing up for the email list has offered new subscribers a discount, commonly around 15%, on their first order, which is a straightforward way to save before trying the brand's modest clothing for the first time.
Are Outlet section items eligible for return at EastEssence?
No, items purchased from the Outlet section are considered final sale and cannot be returned or exchanged, so it is worth being confident about sizing and style before buying from that section.
