Go Ape Coupon Codes
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Frequently Asked Questions
Can I get a cash refund if I cancel my Go Ape booking?
No, cancelling or rescheduling a booking through the Self-Service Portal does not result in a monetary refund. Instead, cancelled bookings receive a refund gift card for the amount paid, minus any applicable fees, which can be used toward a future visit.
What happens if I don't show up for my reserved time?
A no-show without prior cancellation notice forfeits the entire booking cost, with no monetary refund, gift card, credit or rescheduling offered. Cancelling or rescheduling through the Self-Service Portal before the reserved time, even shortly before, avoids this outcome entirely.
What if Go Ape closes the course due to weather after I've already started?
If severe weather forces a closure after your group has already begun the course, Go Ape will offer alternative times or dates to return within a set window at no extra charge, but no refund, partial or full, is issued for that visit. This differs from a weather closure that happens before the group starts, which allows for rescheduling, a gift card, or a monetary refund depending on the circumstances.
Does Go Ape operate in light rain?
Yes, Go Ape typically operates rain or shine and only closes for genuinely dangerous conditions like thunderstorms, high winds or icy conditions. Dressing for the actual forecast, rather than assuming a course closure, is the safer assumption when booking.
Is there a military discount at Go Ape?
Yes, Go Ape offers a discount for active duty military, veterans and their families, generally in the range of 10% off, after verifying eligibility through a recognized military discount platform. The exact percentage and whether it's available online versus in person can vary by promotion, so checking current terms before booking is worth doing.
Can I cancel a group booking the same way as an individual one?
No, contractual group bookings follow the cancellation terms laid out in that specific group contract rather than the standard individual policy. Checking the group agreement directly, rather than assuming the general Self-Service Portal rules apply, avoids confusion for larger party bookings.
What if I booked through a third-party site instead of Go Ape directly?
Bookings made through a third-party vendor follow that vendor's terms and cancellation policy rather than Go Ape's own policy, and where the two conflict, the third-party vendor's terms apply. Booking directly through Go Ape is the more predictable route if the standard cancellation terms matter to your plans.
Can I use a multi-visit pass instead of booking one visit at a time?
Yes, a Frequent Flyer Pass style multi-use pass can be redeemed on any regularly scheduled operating day, subject to availability, with only one use applied per reservation. Cancelling a reservation made with the pass before the scheduled time returns that use to the pass rather than forfeiting it, though a no-show still forfeits it under the same no-show policy as a standard booking.
