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Frequently Asked Questions
Can I return a custom or made-to-order window treatment?
Yes, custom items can be returned within 30 days of receipt for a partial refund, but Half Price Drapes retains 50% of the purchase price on any custom or made-to-order item returned, since it was manufactured specifically to the customer's chosen measurements and specifications. This same 50% retention applies to Wooden Hardware items, which are also cut to order.
What fees apply to a standard, ready-made return?
A stocked, ready-made item can be returned within 30 days of receipt with prior return authorization, and a return shipping and handling fee equal to 10% of the purchase price is deducted from the refund. Items not returned in their original packaging and condition can face an additional 15% restocking fee on top of that.
Does a restocking fee apply to defective or damaged items?
No, items returned under warranty due to a defect or damage are not subject to the restocking fee that applies to a standard change-of-mind return. This distinction is worth mentioning when requesting a return authorization if the issue is a manufacturing defect rather than a fit or style preference.
Why should I order fabric swatches before buying a custom treatment?
Because custom orders retain 50% of the purchase price if returned, Half Price Drapes specifically recommends ordering swatches of any fabric under consideration for a custom treatment before committing to the full order. Swatches ship free via USPS, making them a low-cost way to confirm color and texture in person before a much larger purchase.
Does Half Price Drapes offer free shipping?
Yes, standard Ground shipping is free on all orders shipping within the contiguous United States, including on swatches, with no minimum purchase required. Express one-day and expedited two-day shipping are available for an additional cost for orders that need to arrive sooner.
When does Half Price Drapes charge my credit card?
For standard and ready-made orders, the card is only charged once the order actually ships from the warehouse, though a pre-authorization hold is placed at checkout to confirm funds are available. Custom Order items are charged immediately at the time of purchase, since production begins right away on a handcrafted, made-to-specification item.
Can I cancel an order after placing it?
Cancelling during business hours is fastest by phone, while an after-hours or weekend cancellation can be requested by email, though because custom items are charged and enter production immediately, a cancellation request needs to be made as quickly as possible to have a real chance of being processed before manufacturing starts. Ready-made items have a bit more flexibility since the charge itself hasn't posted until shipment.
Does Half Price Drapes have a price adjustment policy if an item goes on sale after I buy it?
Yes, a 10-day price protection window allows a request for a refund of the price difference if an item is marked down within 10 days of the original purchase. Contacting customer service directly within that window is required to receive the adjustment.
