HydroPeptide Coupon Codes
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Frequently Asked Questions
What is HydroPeptide's return window?
New, unopened items purchased directly from HydroPeptide.com can be returned within 60 days of delivery for a full refund. The full refund process, including transit time back to the warehouse, processing and the bank's refund posting, typically takes up to four weeks from when the return is handed to the shipper.
Does HydroPeptide offer free shipping?
Yes, free shipping unlocks once an order reaches $99, a threshold shown directly in the cart as items are added. Every order, regardless of size, also includes free samples.
Why doesn't my HydroPeptide purchase qualify for the money-back guarantee?
The guarantee only applies to products purchased through HydroPeptide.com or one of the brand's authorized sellers in the United States. Products bought through unauthorized online retailers aren't guaranteed to be authentic, and HydroPeptide explicitly does not extend its return or satisfaction guarantee to those purchases.
How do I know if an online retailer selling HydroPeptide is authorized?
HydroPeptide maintains a Find A Provider tool to confirm authorized skincare professionals and retailers, since the brand does not sell through street vendors, unauthorized online marketplaces or internet auction sites. Buying from an unverified source risks receiving a diluted or counterfeit product, in addition to losing return eligibility.
Can I combine a HydroPeptide promo code with rewards points?
No, a discount code and redeemed rewards points typically cannot be applied to the same order, so it's a choice between one or the other at checkout. Comparing the value of an active points balance against a live promo code before choosing helps identify the better option for that specific order.
How does the HydroPeptide referral program work?
Referring a friend generally provides both the referring customer and the new customer with a discount code for a future order, making it a straightforward way to save on both sides of a first-time introduction. Checking the current referral terms on the site confirms the exact discount percentage active at the time.
What if my HydroPeptide order was a gift?
If an item was marked as a gift and shipped directly to the recipient, a return results in a gift credit issued to the recipient rather than a refund to the original purchaser. If the item wasn't marked as a gift at checkout, or the gift-giver had it shipped to themselves first, the refund goes to the original purchaser instead.
Are shipping costs refunded on a return?
No, return shipping costs are the customer's responsibility and are non-refundable, and if a refund is issued, the cost of return shipping is deducted from that refund amount. This applies in addition to the original shipping charge, which also is not returned.
