JLab Coupon Codes
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Frequently Asked Questions
What is JLab's return window?
Merchandise purchased on JLab.com can be exchanged or returned for a full refund, less original shipping charges, within 30 days of the purchase date. Restrictions may apply if the item has already been opened or used.
Are JLab returns free?
No, the customer is responsible for shipping charges both on the original order and for returning the product back to JLab. Factoring this into the total cost of a return is worth doing on a lower-priced item where shipping represents a larger share of the price.
Can I return a JLab product bought from Amazon or a retailer?
No, JLab can only refund orders placed directly through JLab.com or one of its direct online sales outlets. A purchase made through another retailer needs to be returned to wherever it was originally bought.
How long does JLab's warranty last?
All JLab Bluetooth products come with a 2-year limited warranty, while wired earbuds and headphones carry a limited lifetime warranty against manufacturer defects. Registering a new product through the JLab Support site activates warranty coverage and can come with a free gift.
What does the warranty actually cover?
The warranty covers manufacturing defects and workmanship issues, not damage from mistreatment or use in hostile environments. JLab determines at its sole discretion whether a specific defect qualifies as a manufacturing issue and what remedy, repair, replacement, or store credit, will be issued.
Do I get my product back after a warranty claim?
No, products sent to JLab for a warranty claim are not returned, since defective items may be used for engineering analysis and recycling as part of the company's quality improvement process. Instead, JLab issues a repair, replacement, or non-expiring store credit equal to the product's current value on JLab.com.
Who pays for shipping on a warranty claim?
The customer is responsible for shipping costs both ways on any warranty claim, including international ones, and JLab isn't responsible for a product lost in transit that it never actually receives. Using a trackable shipping method when sending an item in for warranty service protects against this risk.
Do I need proof of purchase for a warranty claim?
Yes, JLab requires proof of purchase to confirm an item was bought through an authorized dealer, since warranty coverage doesn't extend to products purchased through non-authorized retailers. Keeping the original receipt or order confirmation on hand makes a future claim considerably smoother.
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