JuJuBe Coupon Codes
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Frequently Asked Questions
What is JuJuBe's standard return window?
You have 30 days from your original order date to return a JuJuBe purchase, as long as it is not marked final sale or clearance. Items must come back new, unused, and with all tags still attached.
Are shipping costs refunded on a return?
No. Any shipping fees paid on the original order are not refunded, even if the item itself is returned successfully.
What does the JuJuBe limited lifetime warranty actually cover?
Most bags are covered for the lifetime of the product, or up to 10 years, against manufacturer defects like torn stitching or a labeling error from the factory. It does not cover used or second hand bags, fabric tears unrelated to stitching, animal damage, or customized products, and the lot and wash tag has to stay attached to the bag or the warranty is voided.
Do final sale items carry a shorter warranty?
Yes. Items purchased as final sale carry a 30 day warranty window from the date of purchase rather than the standard lifetime coverage.
How does the All Star Rewards program work?
Members earn points for every dollar spent at JuJuBe.com, along with bonus points for creating an account and leaving a review. Spending enough in a year moves you up a membership tier, which unlocks perks like double point days and a larger birthday point bonus.
Can I return a JuJuBe bag bought from a retailer instead of the website?
No, not through JuJuBe directly. Bags purchased through an authorized retailer need to be returned to that same retailer, since JuJuBe cannot process refunds for orders it did not fulfill itself.
Does JuJuBe offer free shipping?
Yes, on orders that clear a set cart minimum, shown as a progress bar in the cart as you shop. Orders below that minimum are charged standard shipping instead.
Does JuJuBe offer a discount for military or first responders?
Yes, though it generally cannot be combined with sale pricing or other active promotions at checkout, so it works best on a full price order.
Why might my JuJuBe promo code not apply?
Final sale and clearance items are commonly excluded from promo codes, and most codes are not meant to stack with another active discount, a loyalty redemption, or a military and first responder discount in the same order.
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