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Frequently Asked Questions
Can I return a Kidrobot order if I change my mind?
No, all sales at Kidrobot are final, and orders cannot be cancelled or modified once they enter the system, even minutes after checkout. The only exceptions are a genuinely defective item or, for US customers, a sized apparel exchange.
What if my figure arrives with a slight imperfection?
Because most Kidrobot figures are collectible, made in limited runs and often hand-painted or hand-assembled, minor imperfections are considered normal and can even add to a piece's collectible value. A defect only qualifies for an exchange if it is significant, such as a broken piece, missing parts or missing accessories, reported with photos.
Can I exchange a defective blind box figure for the one I actually wanted?
No, a defective blind box item is replaced with another blind box rather than a guaranteed match to the original figure. Since blind box packaging is intentionally randomized, there is no way to request a specific replacement figure through the exchange process.
Can I exchange a shirt or hoodie for a different size?
Yes, US customers can request a size exchange within 14 days of receipt by emailing customer service with the order number, item and desired size, as long as the item is unused with original tags and packaging. The customer is responsible for shipping costs both ways, and the exchange depends on the new size being in stock.
Does Kidrobot offer free shipping?
Yes, orders shipping within the contiguous USA qualify for free standard shipping once the order reaches $75, though this does not apply to oversized items like Art Giants or XXL plush, which carry additional shipping charges. Alaska, Hawaii, US Territories and international orders are not eligible for this threshold.
Are international Kidrobot orders returnable?
No, all international sales are final, with no exceptions for size or preference. This makes double-checking sizing charts and product dimensions especially important for anyone ordering apparel or larger pieces from outside the US.
Can I cancel a Kidrobot order after placing it?
No, Kidrobot processes orders quickly and cannot modify, reroute or cancel an order once it has been placed, regardless of how soon after checkout the request comes in. Reviewing the cart carefully, including size, quantity and shipping address, before submitting payment is the only way to catch a mistake.
