Kobo Promo Codes
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Frequently Asked Questions
What is Kobo's return policy for eReaders?
Purchases made directly through the Kobo US store can be returned within 45 calendar days of the purchase date, provided the device is in its original condition. Any delivery fees to return the eReader are the customer's responsibility, and the refund excludes the original delivery charge.
Can I return an eReader bought from another retailer?
No, Kobo can only process returns for eReaders purchased directly from Kobo. Devices bought through another retailer need to go through that store's own return process instead.
Can I get a refund on an eBook or audiobook I bought by mistake?
Yes, in many cases, as long as the title hasn't been downloaded or opened yet. Once an eBook has been downloaded or opened, it's generally no longer eligible for a refund, and any Kobo Super Points used toward it won't be returned either.
Why isn't my promo code working on a book purchase?
Common reasons include an expired or already-used code, a code that's restricted to certain titles rather than eReaders, or trying to apply a code to an item that's already on sale. Most codes are also single-use and case-sensitive, so re-entering it carefully on the Kobo website rather than the eReader device itself is worth trying.
Does Kobo offer free shipping?
Yes, standard shipping is free on orders over $30 for physical products like eReaders and accessories, arriving in about 4 to 9 business days. Express shipping is available for an added cost where offered.
How does Kobo Super Points work?
Members earn points on eligible eBook and audiobook purchases, which can be redeemed for discounts or free content. Kobo VIP membership adds a further 10% discount on eligible purchases along with a free eBook each year.
Can I cancel an eReader order after placing it?
Standard shipping orders can be cancelled for any reason within 8 hours of purchase through the Order Status page. Express orders, since they're processed immediately, can't be cancelled through self-service and require contacting Kobo Customer Care instead.
Is there a student discount?
Yes, students can verify their status through UNiDAYS to receive a discount on their next order. This is separate from Kobo VIP membership and other promotional codes.
