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Frequently Asked Questions
What is Nutrisystem's money back guarantee?
New customers on an initial 4-week program can call within the first 7 days of their first delivery to request a full refund if they are not satisfied. This guarantee only applies to first time customers and does not extend to the Partner Program, Club Advantage subscription, or a la carte purchases.
What happens if I cancel after the money back window but before my second shipment?
A $125 charge applies to recover the discount that was applied to that first shipment, since the reduced introductory price assumes the auto delivery continues into a second order. Canceling before that first shipment even goes out, or waiting until after the second shipment has been paid for, avoids that fee entirely.
How do I actually cancel a Nutrisystem subscription?
Cancellation has to happen over the phone rather than through the website, chat, or email, so a call to customer service is required either way. It is worth asking for a cancellation confirmation number during that call in case a charge shows up afterward.
Does prepaying for multiple shipments actually save money?
Yes. Paying for two, three, or four shipments upfront lowers the per shipment cost significantly compared to paying for one at a time, and the exact savings scale up with how many shipments are prepaid. The discount applies to both the two week and four week plan structures, including Partner meals.
Is there a discount for ordering with a partner or spouse?
The Partner Program is built for two people sharing meals and runs about 15% cheaper than buying two individual plans separately, though it is not available on every specialty plan, including Menopause or Balanced by Jenny Craig options.
Does Nutrisystem offer free shipping?
Free shipping generally applies once an order reaches a set minimum, and anyone who prepays for multiple shipments locks in free shipping on every future delivery for the length of that commitment. Orders below the minimum are charged a standard shipping fee.
Is there a referral discount at Nutrisystem?
Referring a friend typically earns a discount for both the new customer and the person making the referral, which can be a simple way to knock a set amount off a future order without needing a separate promo code.
What is Club Advantage, and is it worth the extra monthly cost?
Club Advantage is a membership add-on that runs a small monthly fee and gives access to perks like a la carte pricing and exclusive offers, and Nutrisystem frequently offers the first month free as an incentive to try it. It renews automatically, so anyone who signs up for the free trial month should note the renewal date if they do not plan to keep it.