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Frequently Asked Questions
What is Overton's standard return window?
Most unused items can be returned for a refund or exchange within 90 days of purchase, minus shipping costs. A shorter 30-day window (unopened, unused condition) applies to specific categories like electronics, bikes, canoes, kayaks, tents, drones, and software
Are all products returnable?
No. Outboard motors, trolling motors, boats, life rafts, EPIRBs, PLBs, generators, custom-cut or special-order items, and safety/hazardous items (like flares) are excluded from returns. Once an item has been installed, it generally can't be returned either.
Are clearance items returnable?
Clearance and Outlet items are sold as-is and are not eligible for return at any time.
Do Good Sam members get any return perks?
Good Sam Members with continuous active membership have historically received extended return flexibility on unused, unopened products — worth checking current terms for, since it can differ from the standard policy.
Who do I contact about a return?
Web orders typically need a return authorization from customer service before shipping the item back, rather than being sent back unannounced.
