Skyn Iceland Coupon Codes
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Frequently Asked Questions
How long do I have to return a piece?
You'll need to reach out within 3 days of receiving your jewelry to start a return, which is notably quicker than most jewelry retailers, so it's worth inspecting a new piece right away rather than setting it aside.
Do I have to pay for return shipping?
Yes, as a small studio operation, Sky Island Jewelry asks that the customer cover return shipping costs, and the return needs to come back unworn, unused, and in its original packaging to qualify.
What if my piece arrives damaged?
Contact the studio within 2 days of receiving a damaged or defective item so it can be evaluated and made right, which is a tighter window than the standard 3-day return request, so checking a new piece as soon as it arrives matters.
Can I return a custom piece or something bought on sale?
No, custom pieces, sale items, and gift cards are all excluded from returns.
What if I order the wrong ring size?
Refunds aren't offered for ring sizing mistakes, so getting properly sized at a local jewelry store before ordering is worth doing, since a return can't be used to correct that particular error.
Is there a minimum order for free shipping?
Yes, free shipping kicks in once an order reaches $150, so combining a couple of smaller pieces, like earrings and a matching necklace, into one order can be a practical way to reach that threshold.
Is there a rewards or VIP program?
Yes, joining the VIP newsletter list gives you 50 rewards points right away along with early access to new pieces, sneak peeks, and occasional free giveaways.
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