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Frequently Asked Questions
Is there a free trial before I have to pay?
Yes, Ucraft offers a 14-day free trial with full access to features, and no credit card is required to start, letting you build and test a site before committing to a paid plan.
Does Ucraft have a genuinely free plan?
Not really. While Ucraft advertises a free option on its homepage, in practice it functions as the 14-day trial rather than an ongoing free tier, so a real long-term free plan with your own domain isn't available
How much does annual billing save compared to monthly?
Annual plans typically save around 15 to 25 percent compared to paying month to month, which is a meaningful reduction if you're planning to run the site for more than a few months
Can I get a refund if the platform doesn't work out?
Ucraft offers a 14-day refund policy from the time of your initial purchase, though this doesn't apply if you used the two-week free trial first, so refund eligibility depends on how you initially signed up. Domain registration fees are generally non-refundable regardless
Are there separate pricing tiers for agencies reselling websites?
Yes, the White Label product is priced separately from standard plans, with an Agency tier supporting up to 100 sites and a Partner tier supporting up to 500, plus a custom Enterprise option for larger or more specific implementations.
Does the eCommerce plan cost more than the basic website plan?
Yes, moving from a basic Website plan into eCommerce tiers like Starter, Pro Shop, or Unlimited adds cost as you gain features like more product listings, additional payment and shipping methods, and abandoned cart tools, so it's worth matching the tier to how much you're actually planning to sell.
Can I cancel at any time?
Yes, monthly plans can be canceled at any time, with cancellation typically taking effect at the end of your current billing cycle. Annual plan refund terms vary, so checking Ucraft's terms or contacting support before committing to a year is worth doing if you're unsure.