UniWigs Coupon Codes
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Frequently Asked Questions
What is UniWigs' standard return window?
Eligible items can be returned within 7 days of the delivery date, with a return tracking number needed within 14 days and the package required to reach the warehouse within 21 days of delivery to remain eligible. Custom orders, clearance items and gift gallery items are excluded from returns entirely.
What if my wig arrives with a manufacturing defect?
Defective or shipment-damaged items are handled separately from the standard return window, with a 30-day reporting period, a free return label, and the choice of a full refund or a free replacement. Photos or a short video of the issue speed up the review from UniWigs' quality team.
Does choosing store credit over a refund change anything?
Yes, choosing store credit avoids the restocking fee applied to monetary refunds, is issued within 3 business days of the return being received, never expires, and can be combined with coupons and rewards points. A cash refund instead carries a restocking fee and does not refund the original shipping charge or any package protection purchased.
Does UniWigs offer free shipping?
Yes, UniWigs offers free shipping within the US and worldwide on orders over $200, though a $60 surcharge applies for delivery to remote areas regardless of order size. Orders ship Monday through Friday, excluding weekends and holidays.
How does the UniWigs loyalty points program work?
Purchases and account activity earn loyalty points that can be redeemed toward future orders, and unused points expire automatically 365 days after being earned. Checking the points balance before it approaches that one-year mark avoids losing accumulated value.
Can I modify or cancel my UniWigs order after placing it?
Yes, orders can be modified or cancelled anytime before they are marked as shipped, so reaching out as soon as a mistake is noticed gives the best chance of a fix. Once an order ships, the shipping address can no longer be changed.
What happens if I refuse delivery or my package can't be delivered?
If a courier cannot reach the recipient and the package exceeds the carrier's free holding period, it may be returned to UniWigs or destroyed locally, and UniWigs does not issue a refund for packages destroyed in transit. For packages that are returned successfully, an $80 restocking fee is deducted from the refund.
Are there different rules for international returns and refused packages?
Yes, any refused international package, including those shipped to Canada, incurs a 30% restocking fee based on the total order amount. International customers also have a shorter 7-day return window with the same tracking requirements as domestic orders.
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