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Frequently Asked Questions
What is Viviscal's return policy?
If you're not satisfied within 30 days from your date of purchase, you can return the unused portion of the product for a full refund of the purchase price, excluding shipping and handling charges. Calling customer service at (888) 444-9073 within that 30-day window is required to receive a Return Authorization code before sending anything back.
Does the 30-day guarantee apply to purchases from Amazon or another retailer?
No, purchases made through a third-party retailer or seller other than Viviscal.com aren't eligible for the 30-day money-back guarantee. Buying directly from Viviscal.com is what activates this specific return protection.
How long does a Viviscal refund take once approved?
Refunds are typically processed within 10 to 14 business days after Viviscal receives the returned product, credited back to the original payment method used for the purchase. Since results from hair supplements build gradually, this longer processing window is worth planning around if a return becomes necessary near a subscription renewal date.
Does Viviscal offer free shipping?
Yes, free standard shipping applies to every subscription order regardless of size, and to one-time orders over $99 to the continental US. One-time orders under that threshold are charged a flat $6.95 shipping and handling fee.
How much can I save with a Viviscal subscription?
Subscription savings vary by product and delivery frequency, with some hair growth supplements saving up to 25% on a 6-month delivery schedule and certain bundles saving up to 26%. Subscriptions can be edited, paused, skipped or cancelled at any time directly through the online account.
How does the Viviscal rewards program work?
Points are earned at a rate of 1 point per dollar spent, plus bonus points for creating an account, following on social media, and subscribing, and redeemed in increments like 100 points for $10 off. Three tiers, Bronze, Silver and Gold, multiply the earning rate up to 1.5 times for higher-tier members.
Is Viviscal Professional's return policy the same as the consumer site's?
No, Viviscal Professional offers a longer 90-day Money Back Guarantee on purchases made directly through the manufacturer, compared to the 30-day window on Viviscal.com's consumer products. Products purchased in a salon or medical office through the Professional or XFusion lines can't be returned through the website and need to go back to the original point of purchase instead.
What if my Viviscal order arrives damaged?
Contacting customer service promptly, keeping the original packaging and providing clear photos of the issue, is the recommended way to resolve a damaged or defective delivery. This is handled as a distinct issue from a standard 30-day satisfaction return.
