AG Jeans Coupon
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Frequently Asked Questions
What is AG Jeans' standard return window on the main site?
Domestic US orders with unwashed, unworn, and unused merchandise can be exchanged or returned for a refund within 30 days from the date of purchase. If a return isn't received back within 14 days of initiating it, AG will charge the full amount of the order that was shipped in advance, though that charge is released once the return is received and approved.
Are AG Jeans returns free?
Using the prepaid FedEx label deducts $10 from the refund under the standard return policy. Alternatively, adding Free Returns + In Transit Package Protection at checkout for a flat $7 fee covers return shipping, handling, and restocking at no additional cost, and also protects the shipment if it's lost, stolen, or damaged in transit.
What does the $7 Package Protection add-on cover?
It covers return shipping, handling, and restocking fees for eligible returns or exchanges, plus protection if the package is lost, stolen, or damaged while in transit to you. Coverage only applies while the package is in transit; once the carrier confirms delivery, a later report of a lost or stolen package isn't covered.
Can I exchange an item more than once?
No, exchange orders aren't eligible for additional exchanges. If you'd like a different size, color, or style after already receiving an exchanged item, you'll need to return that item for a refund or store credit and place a separate new order.
What items are Final Sale at AG Jeans?
On the main site, merchandise discounted 40% or more from the original retail price is Final Sale, with no exchanges or returns. On the AG Jeans Outlet, the Final Sale threshold is set higher, at 70% or more off original retail price.
How is the AG Jeans Outlet's return policy different from the main site?
Outlet purchases can be returned for exchange or store credit only, not a refund, if initiated within 30 days of receiving the order. The outlet also doesn't provide return shipping labels, so items need to be shipped back using a carrier of your choice, with tracking information kept for your records.
Does AG Jeans offer free shipping?
Yes, the main AG Jeans site offers free 2-day shipping on all US orders with no minimum spend required, using FedEx Express 2nd Day as the default method. The AG Jeans Outlet has a separate policy, offering free shipping on US orders over $100.
Can I return an online order to a physical AG Jeans store?
Yes, online orders can be returned or exchanged at any AG Jeans retail store, where store associates handle the process in person. This is a useful alternative to shipping a return back for anyone near a physical location.
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