American Musical Supply Coupon Codes
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Frequently Asked Questions
How long do I have to return gear to American Musical Supply?
AMS gives buyers 45 days from the shipping date to decide, which is unusually generous for musical instruments. Items can be returned for a full refund or exchanged for something else, as long as they show no signs of wear or damage.
Who pays for return shipping at AMS?
If a customer simply changes their mind, they cover the cost of shipping the item back. If the return is due to a defect, damage in transit, or an AMS error, the company covers shipping in both directions.
Does American Musical Supply price match other stores?
AMS runs a Lowest Price Guarantee, but only against new, factory sealed items sold by authorized US dealers, and the item, accessories, shipping, and tax all have to match exactly. It will not match auctions, individual sellers, closeouts, out of stock listings, or dealers outside the US.
Can I use AMS's payment plans without a credit check?
AMS runs its own in-house, 0% interest payment plans and controls the approval process itself, so there is no third party credit check or late fees involved. Plans can stretch out over several months depending on the purchase.
What happens to my payment plan if I return one item from a multi item order?
The refund gets applied toward the remaining balance on that payment plan rather than issued as a separate refund, so the total owed drops instead of money going back to a card.
Are AMS's open box and non factory sealed items still covered by warranty?
Items that were opened for photos, videos, or as a previous customer return still carry the full manufacturer's warranty along with the standard 45 day money back guarantee, even though the packaging is not sealed.
Does American Musical Supply charge for shipping?
Most orders ship free to the continental United States, generally arriving in about two business days from one of AMS's four warehouses. Customers in Alaska, Hawaii, Puerto Rico, and US territories are responsible for return shipping costs since prepaid labels are not available in those areas.
Will a promo code work alongside the price match guarantee?
Generally no. The price match guarantee is meant to bring an item down to a competitor's advertised price, and AMS does not typically stack a separate promo code on top of an already price matched order.
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