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Frequently Asked Questions
How does Appointy's free trial work?
The 14-day trial is 100% free and doesn't require credit card information to start, giving access to the full-featured, unlimited version of the service. If you don't upgrade at the end of the trial, the account automatically downgrades to the free plan rather than being charged or deleted.
Is Appointy's free plan actually free forever?
Yes, Appointy's free plan is free forever rather than a limited-time introductory offer. It covers core scheduling functionality, making it a viable long-term option for a solo practitioner or very small operation that doesn't need the paid tiers' advanced features.
What do the paid plans cost and what do they add?
Paid tiers run roughly $29.99/month for Growth, $59.99 for Professional and $99.99 for Enterprise, with additional staff charged separately at around $5 to $7.50 per month each. Higher tiers add capabilities like advanced staff and resource scheduling, deeper reporting and expanded customization.
Can I switch between Appointy plans after signing up?
Yes, you can switch between paid plans as your needs change. Because extra staff members are billed separately from the base plan, adjusting staff count also affects the monthly total independently of which tier you're on.
Is there a limit to how many appointments Appointy will handle?
Yes, Appointy's fair usage policy caps volume at 2,000 appointments per day to ensure equitable access and system performance across its user base. Businesses expecting higher volume than that are directed to contact Appointy's sales team directly.
Does Appointy accept online prepayments?
Yes, Appointy integrates with payment gateways including Square, Stripe and PayPal so clients can prepay at the time of booking. This is one of the more practical ways to reduce no-shows for appointment-based businesses.
Does Appointy offer refunds after I've paid?
Appointy doesn't publish a standard money-back guarantee period on its pricing page, and some user reviews report difficulty obtaining refunds after purchase. Given that, the 14-day trial functions as the real evaluation window, and requesting written refund and cancellation terms from support before committing to a longer plan is a reasonable precaution.
What kinds of businesses does Appointy work best for?
Appointy is designed primarily for small businesses, which make up the large majority of its user base, with especially strong adoption in health, wellness and fitness, followed by education. It also serves salons, professional services, government offices and NGOs.
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