Capsul Jewelry Coupon Codes
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Frequently Asked Questions
How long should I expect a custom piece to take before it ships?
Custom, made-to-order pieces like engraved necklaces or cuffs have taken several weeks to complete based on customer experience, sometimes longer than the estimate given at checkout. If a piece is meant for a specific occasion, order well ahead of that date rather than assuming standard shipping timelines apply.
Can I track my order once it's placed?
Capsul provides order tracking through a third-party shopping app tied to the order confirmation. If you'd rather not install a tracking app, you can still follow up directly with customer service by email for status updates on a custom piece.
Does a coupon code apply to custom, made-to-order pieces?
Since most of Capsul's catalog is personalized rather than off-the-shelf, a percentage-off code generally applies to the piece's base price before customization options like engraving or gold upgrades are added. Check whether the code changes the final total after customization is selected at checkout.
What if my piece arrives damaged or doesn't function as expected?
Contact customer service immediately with photos and be specific about the issue, since custom and personalized pieces can take longer to resolve than a standard return. Keep all original packaging in case a return or repair is approved.
Is 14k gold jewelry from Capsul solid gold or plated?
Listings distinguish between solid gold and gold-plated pieces, so check the specific material listed on a piece before assuming a lower-priced item is solid gold. This matters most for pieces meant to hold up to daily wear.
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