Chatbooks Promo Codes
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Frequently Asked Questions
Does Chatbooks really offer free shipping on every order?
Yes, standard shipping is free on all orders with no minimum purchase required, a policy Chatbooks advertises directly on its pricing pages. Premium, Express, and Rush shipping options are available for an added fee if you need a book faster.
What is the Chatbooks Lifetime Returns policy?
If you are unhappy with how a book prints, ships, feels, or anything else about it, Chatbooks will make it right with a reprint or refund, and there is no fixed return window. You start the process by emailing hello@chatbooks.com, and Chatbooks provides a prepaid return label so return shipping costs nothing.
How long does a Chatbooks refund take once my return is received?
Refunds are processed within 10 business days after Chatbooks receives your returned item. There are no restocking fees, and for international orders, Chatbooks covers any customs fees tied to the return as well.
Does Chatbooks really replace a book my toddler destroyed?
Yes, the toddler guarantee covers one replacement per book within a year of the original purchase date. Email a picture of the damaged book to hello@chatbooks.com and Chatbooks will send a free replacement.
How does the Monthbooks subscription pricing work?
Monthbooks is billed based on how many books per year you choose, either four books per year on a quarterly or annual schedule, or six books per year billed bi-monthly or annually. Choosing the annual payment option saves 10% upfront compared to paying per cycle.
Do unused Chatbooks subscription credits expire?
Yes, subscription book credits expire 13 months from the purchase date. If you are close to that deadline, you can extend the expiration date through the app as long as you do so within 30 days of it expiring.
Can I cancel my Chatbooks subscription at any time?
Yes, subscriptions can be canceled anytime through the app or by contacting support, with no long term commitment required outside of whichever billing cycle you selected. If you paid annually and cancel mid year, remaining credits still follow the 13 month expiration rule rather than being refunded immediately.
What products can a Chatbooks discount code be used on?
Discount codes generally apply to Classic Photo Book products, including Yearbooks, Designer Covers, and Luxury Layflat books, as well as gifted subscriptions and the first book or print set on a new subscription. If you select annual billing on a new subscription while using a code, the discount applies to the entire annual charge rather than just the first shipment.
Can I use more than one Chatbooks promo code on an order?
No, only one promo code can be applied per order, and codes must be entered at checkout to count. Attempting to stack an additional discount on top of a subscription intro price or existing print credit typically causes the second code to be rejected rather than combined.
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