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Frequently Asked Questions
What is DreamHost's actual refund window?
DreamHost's official terms describe a 30 day money back guarantee that applies to credit card and PayPal payments on Website Hosting Services, though Email Service, Dedicated Server, Self Managed VPS, Remixer, and DreamCompute products are excluded from that guarantee entirely.
Are domain registrations refundable?
No. Domain registrations, including the value of any domain registration credit included with a plan, are non-refundable under any circumstances, as are SSL certificates and Remixer subscription fees.
What happens if I cancel after the 30 day window has passed?
The service is canceled before the next billing date and no further charges occur, but no refund is issued for any unused portion of the term already paid, including multi-year plans.
Why does my hosting bill look higher than the promotional price I signed up for?
DreamHost's advertised prices are typically first term promotional rates on longer commitments, usually 1 year or 3 year plans, and renewal pricing after that initial term is higher than the rate shown at signup.
Does a longer commitment actually save money?
Yes. Choosing a 3 year term generally brings the lowest effective monthly rate DreamHost offers, while paying monthly instead of committing to a term can cost significantly more over the same period.
Is the domain name really free?
A new domain registered alongside an annual or longer hosting plan is typically included free for the first year, then renews at the standard registration price in following years.
Can I switch from a yearly plan to a monthly plan partway through?
Yes, and the unused balance from the yearly plan is issued as an account credit that can be applied toward other DreamHost services rather than refunded as cash.