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Frequently Asked Questions
Can I use a domain I already own?
Yes. Connect your domain by updating its DNS settings. Your existing provider continues handling payment and renewal unless you transfer the domain.
Does Shopify include a business email inbox?
No. Shopify does not provide email hosting. For an address such as hello@yourstore.com, connect a third-party email hosting service.
Can I sell downloads or services on Shopify?
Yes. Digital delivery and service bookings use suitable apps. Turn off the physical-product setting for these listings so customers are not charged shipping.
Can apps create charges during the free trial?
Yes. App subscriptions or usage fees can accumulate during the trial and appear on your first invoice. Check each app’s terms before installing it.
Is Shopify Starter available for a new store?
No. Shopify’s current Help Center says Starter is unavailable to new stores. Existing Starter merchants who change plans cannot switch back.