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Frequently Asked Questions
How does the introductory trial work?
New subscribers can usually access the full app and a Practice Pack for around a dollar for the first 30 days. After that trial period ends, the subscription automatically rolls into a recurring monthly plan unless it's canceled first.
What happens if I forget to cancel before the trial ends?
The card on file gets charged for the next billing cycle automatically, since the trial converts into an ongoing subscription rather than simply expiring. Canceling at least a day before the trial's end date avoids that charge.
Does Hooked On Phonics offer a money back guarantee beyond the trial?
Yes, a 30 day guarantee applies to the program itself. If a child hasn't progressed as expected after daily use, contacting customer service within that window can get the purchase price refunded.
How long do I have to return a Practice Pack or Learn to Read Kit?
Thirty days from the delivery date. All program materials need to be intact and returned in their original packaging to qualify for a refund, and a Return Authorization number from customer service should be included with the package.
Does Hooked On Phonics cover return shipping?
No. Return shipping costs are the customer's responsibility, and Hooked On Phonics recommends using a trackable or insured shipping method since they aren't responsible for packages that don't arrive back at their facility.
How long does a refund take to process once it's returned?
Typically four to six weeks from the date the returned package is received, credited back to the original form of payment. Shipping and handling charges from the original order aren't refunded.
Can I cancel my subscription at any time, or am I locked into a plan length?
Subscriptions can be canceled at any time through the account dashboard or by calling customer service, though funds already paid for the current billing cycle are generally non-refundable once that cycle has started.
Are the six month and annual plans actually cheaper per month than paying monthly?
Yes, the longer commitment plans are priced to work out to a lower effective monthly cost than the standalone monthly plan, which is the main incentive for choosing a six month or annual term over paying month to month.