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Frequently Asked Questions
What's the free shipping threshold?
Most Ship to Home orders of $35 or more (excluding core charges) qualify for free standard ground shipping. Oversized items, some Alaska and Hawaii shipments, and out-of-stock items don't qualify.
Can I return a part I already installed?
Refunds within 90 days may be refused if the part has been installed or used, even if it's in working condition. Uninstalled returns need the original receipt, original packaging, and all included materials.
How do I earn O'Rewards points?
You earn 1 point per dollar automatically on qualifying purchases once you're signed into your account, whether you're shopping in-store or on OReillyAuto.com.
Where do I enter a code at checkout?
On the cart page, look for the "Promo Code or O'Rewards Reward" box, enter the code there, and the total updates once it's applied.
Can I combine more than one code?
Promo codes like PERKS20 generally can't combine with other certificates or discounts. O'Rewards dollars are the exception, they can often stack with an active promotion.
Does O'Reilly price match other stores?
Yes, in-store only, against nearby brick and mortar competitors on identical, in-stock items with current proof of price. Online-only retailers, clearance, and special order items aren't eligible.
Can I return a battery once it's been installed?
No. Batteries can't be returned once installed for any length of time, unless a store tests it and confirms it's defective.
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