Instacart Coupon Codes
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Frequently Asked Questions
How long do I have to report a missing or wrong item?
3 days from pickup or delivery for most order issues, missing items, incorrect items, damaged items, or a poor replacement you didn't approve. Reporting within 24 hours can qualify you for a same-day refund instead of a longer processing time.
Can I get a refund if I just want to cancel my Instacart+ membership?
Only within the first 5 days of a paid annual or monthly term, and only if you haven't placed any orders using the membership yet. After that window or after an order's been placed, membership fees are generally non-refundable.
Does Instacart+ actually mean $0 delivery fees on everything?
No. It removes delivery fees only on orders meeting the minimum for that retailer type, $10 for standard grocery and retail, $35 for Costco, $25 for eligible restaurant orders, and service fees, taxes, and tips still apply regardless of membership.
Where do I enter an Instacart promo code?
During checkout, in the promo code field before payment, or during signup if it's a membership-specific offer like a Costco or Chase card link.
Can I return an item I bought through Instacart to the actual store?
Sometimes. Certain high-value or eligible items can be returned in-store with your digital Instacart receipt, subject to that specific retailer's own return policy, refunds from an in-store return are typically issued as merchandise credit for the item price only, delivery and service fees stay non-refundable either way.
Can I cancel an order after it's already being shopped?
Yes, but you may be charged a fee depending on how far along the order is, a full, fee-free cancellation is only guaranteed if you cancel before a shopper has started shopping your order.
Why does my Instacart total look higher than the store's shelf prices?
Some retailers set different prices on Instacart than in their physical store, and Instacart displays that retailer's specific pricing policy on the storefront page, it's worth checking that before assuming a fixed markup applies across every store.