italki Coupon Codes
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Frequently Asked Questions
Can an italki coupon be applied to a Credits purchase?
Yes, a promotional code for new users or a specific campaign can typically be applied when purchasing Credits, reducing the cost of that purchase even though the credits themselves become non-refundable once bought.
Can I get a refund on italki Credits I've already purchased?
No, all Credits purchases are final and non-refundable in cash. Credits remain available to use as long as the account stays active, since they expire only after 12 months without a login.
What happens if a teacher declines my lesson request?
If a lesson request is canceled by the student, declined by the teacher, or expires without confirmation, the full amount is automatically refunded back to the student's italki Credits wallet rather than issued as a cash refund.
Can I cancel a lesson without losing my credits?
Yes, canceling more than 24 hours before a scheduled lesson returns the credits to the wallet. Lessons can't be canceled or rescheduled within 24 hours of the start time.
What if my teacher doesn't show up or the lesson goes badly?
A "Lesson incomplete" option is available for 72 hours after a lesson, letting either the student or teacher propose a refund if something went wrong, subject to review and agreement.
How does terminating a Package of lessons work?
The italki Credits refunded depend on who initiated the termination. If the student wants to stop, completed lessons are counted at the higher single-lesson price rather than the discounted package rate. If the teacher can't fulfill the package, completed lessons are counted at the lower package rate instead.
What happens to unused italki Credits if I stop using the platform?
Credits don't expire on their own, but they will expire if the account has been inactive, meaning no login, for more than 12 months.
Are additional fees charged when I buy italki Credits?
Possibly, since the third-party payment provider processing the transaction may charge its own fees that aren't controlled by italki, so checking the specific payment method's terms before purchasing a larger Credits bundle is worth doing.
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