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Frequently Asked Questions
What is the return window for standard Jabra Store purchases?
The Jabra Store offers a 100-day money-back guarantee starting from the date the product ships, available only on orders placed directly through Jabra.com. This doesn't apply to marketplace orders through Amazon or eBay, engraved products, or Jabra Enhance Plus models.
How is Jabra Enhance's return policy different?
Jabra Enhance hearing aids and accessories can be returned within 100 days (45 days specifically for Jabra Enhance Plus) of delivery for a full refund, as long as all included batteries, cords, and accessories come back in original, working condition. Jabra Enhance pays for return shipping and provides a prepaid FedEx label.
Can I return a Jabra product bought from Amazon or eBay?
No, the money-back guarantee only applies to purchases made directly through Jabra.com. Products bought through an online marketplace need to have their refund initiated through that marketplace's own account portal instead.
Does the Jabra warranty cover accessories?
No, while all new Jabra products come with a minimum limited 1-year warranty, accessories are specifically exempt from that coverage. Refurbished products carry a separate, shorter 180-day warranty period.
Can I cancel a Jabra order after placing it?
Only if the order hasn't shipped yet, since orders are sent to the warehouse immediately upon submission and the system can no longer retrieve or change them after a short window. Once an order ships, a return needs to be initiated instead of a cancellation.
How long does it take to receive a refund after returning a standard Jabra product?
A refund credit typically appears on the original payment card 5 to 7 business days after Jabra receives and processes the returned product. Contacting Jabra Support with your order number is the way to initiate that return.
Can I return a gifted Jabra Enhance hearing aid?
Yes, if the device was a gift and the account is under your name, a return can still be requested within the 100-day trial period from when it was originally purchased. If the account is under the original purchaser's name, they'll need to initiate the return instead.
What if I bought Jabra Enhance hearing aids through a third-party seller or insurance?
Returns for hearing aids bought through a third-party retailer need to go through that retailer directly, and the return window may differ from Jabra Enhance's standard 100-day policy. Purchases made through insurance still go through the same Jabra Enhance Care Team process, though the return period may also vary based on the terms of that purchase.
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