JOBY Coupon Codes
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Frequently Asked Questions
Can a JOBY coupon be combined with a warranty registration discount?
Warranty registration and a promotional code function independently, since one protects a purchase against defects over time and the other reduces the checkout price, so both can generally apply to the same order.
What is JOBY's return window?
Products can be returned within 30 days, and items need to be received back in new condition to qualify for a full refund.
Does JOBY offer exchanges instead of returns?
No, JOBY doesn't currently offer direct exchanges. The process is to return the original item for a refund and place a new order for the correct product instead.
Is return shipping free at JOBY?
Yes, JOBY provides a return shipping label at no cost, available by contacting the Customer Care department to request one.
How long is JOBY's standard warranty in the US?
JOBY products sold in the US come with a 1-year standard limited warranty from the date of purchase, covering defects in materials and workmanship.
How long do I have to complete a JOBY warranty claim once it's opened?
A warranty claim needs to be completed within 90 days of being opened. If the item isn't returned or communication stops beyond that window, or beyond the original warranty period if longer, the claim expires.
What happens if my JOBY warranty claim turns out to be invalid or expired?
The customer becomes responsible for all shipping costs if the warranty has expired, the issue isn't covered under warranty terms, or the claim is found to be invalid for another reason.
Does a replacement product get a fresh warranty period at JOBY?
Not exactly. A replacement product's warranty runs for whichever is longer: the remaining time on the original item's warranty, or 3 months from the date of the replacement.
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