Jenson USA Coupon Codes
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Frequently Asked Questions
What is Jenson USA's return policy?
Jenson USA gives a 90 day return window for new, unused items in original packaging with tags and manuals intact. Items purchased with Affirm financing follow the same 90 day window from the time of purchase.
Does Jenson USA charge a restocking fee?
Yes, if the item shows any sign of use. A used or ridden return, including a bike with dirt on the tires, suspension, or drivetrain, can be charged a restocking fee of at least 20%, calculated at Jenson USA's discretion based on condition.
Does Jenson USA offer free shipping?
Yes, on most standard parts, accessories, and apparel orders over $50 shipped within the contiguous 48 states. Oversized or heavy items like complete bikes, framesets, and hitch racks carry an added freight charge calculated at checkout regardless of order total.
How much does it cost to return a complete bike or frame?
Return shipping fees are tiered by item type: racks, frames, and wheels run around $30 to $39, while a complete bike return can run $70 to $100. Smaller parts and accessories carry a lower flat return fee, commonly under $10.
Does Jenson USA offer a discount for new customers?
Yes, commonly 5% to 15% off a first order for signing up for the newsletter, and Jenson USA also runs a rewards program where customers earn points through actions like referrals that can be redeemed for discounts on future purchases.
Does Jenson USA match its own price drops?
Yes. Jenson USA offers a 30 day price protection policy, so if an item purchased drops in price within 30 days of the order, contacting customer service can get the difference refunded.
Are all products eligible for return at Jenson USA?
No. Nutritional and food products, custom-assembled builds like a wheel built to spec or a bike built from individually selected components, and used or damaged merchandise are excluded from returns.
Why might a Jenson USA promo code not apply to my order?
Codes commonly exclude certain brands, complete bikes, or sale items, and generally cannot be combined with another active promotion. Checking a code's stated exclusions against the cart before checkout avoids a failed attempt.
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