KaTom Coupon Codes
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Frequently Asked Questions
Can a KaTom coupon be combined with free shipping?
Free shipping applies automatically to qualifying orders over $500 for signed-in customers, and a separate percentage-off code can generally be applied on top of that during checkout rather than replacing it.
What is KaTom's return window?
Unused, regularly stocked items can be returned within 30 days of the invoice date. A representative needs to issue a return authorization before anything is shipped back.
Is there a restocking fee on KaTom returns?
Returns totaling $100 or more carry a 25% restocking fee plus the cost of return shipping. Returns under $100 skip the restocking fee but still require the customer to cover return shipping.
Can parts or special order items be returned to KaTom?
No, parts and specially ordered items are excluded from the standard return policy and can't be returned or refunded once ordered.
Does KaTom honor a manufacturer's warranty on equipment used at home?
Not always. Most manufacturers won't honor a commercial warranty if the equipment is used in a residential setting, and the same applies in reverse for residential-grade products used commercially.
What happens if I refuse a KaTom delivery instead of requesting a return?
Refusing a shipment sends it back to KaTom's warehouse automatically, but the order may still be charged a restocking fee and any shipping costs associated with that return, similar to a standard return request.
Does KaTom ship internationally?
Yes, KaTom ships to Canada, Puerto Rico, Australia, Europe, and other countries, though some restrictions apply and shipments outside the contiguous 48 states typically require the customer to arrange their own freight forwarder.
Can I pay for a large KaTom order with a credit card?
Credit card payments are limited to orders under $400 for customers with US or Canadian billing addresses. Larger orders require additional payment verification or an alternate payment method.
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