Keller-Heartt Coupon Codes
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Frequently Asked Questions
Does Keller-Heartt charge for shipping on bulk oil orders?
Business addresses with a loading dock or bay ship free. Orders going to a location without a loading dock, or requiring a liftgate, carry an additional fee ranging from $50 to $100 depending on whether a liftgate, residential delivery, or both are needed, so it's worth confirming the delivery address type before checkout.
Can I use a Keller-Heartt coupon code on a bulk drum order?
Generally yes, since Keller-Heartt's discount codes are typically structured as a percentage off the full order rather than tied to a single product category. Because the company already prices close to wholesale on brands like Shell and Pennzoil, a percentage code applies on top of pricing that's already discounted from retail.
How fast does Keller-Heartt ship an order?
Most orders placed before 2pm Central time ship the next business day, and Chicago and Milwaukee area customers can request same-day emergency delivery if the order is placed before 5pm Central. Anyone who needs a specific product confirmed in stock before ordering can call ahead to check.
Can I return an opened drum of oil to Keller-Heartt?
No. Returns are only accepted on unopened, like-new product, and the customer must call the office to set up authorization before shipping anything back. This makes it worth double checking the viscosity grade and quantity needed before placing a bulk order, since an opened container isn't eligible once product has been used.
Does Keller-Heartt charge a restocking fee on returns?
Yes, a 50% restocking fee applies to all approved returns, and the shipping cost to send the item back is the customer's responsibility. Combined with the 10 day return window, this makes Keller-Heartt a better fit for buyers confident in the exact product and quantity they need rather than an over-order-and-return strategy.
Are all Keller-Heartt products eligible for return?
No. Houghton branded products are excluded from returns and refunds entirely, regardless of condition. Anyone ordering Houghton fluids should confirm the specification matches their equipment before completing the purchase.
Does Keller-Heartt offer rush delivery if I run out of oil unexpectedly?
Yes, through what the company calls its Emergency Delivery Service, which can dispatch bulk tankers with capacity up to 6,000 gallons for customers who need product immediately. This is generally reserved for larger volume needs rather than a single pail or drum order.
Can a small shop order from Keller-Heartt, or is it wholesale only?
Keller-Heartt states there's no application process required to order, unlike some industrial suppliers that require an account setup before purchasing. Orders can be placed directly online or by phone regardless of whether the buyer is a large fleet or a smaller independent shop.
Does Keller-Heartt sell to government agencies?
Yes. The company is an approved SAM supplier with an assigned CAGE code, which allows federal government customers to purchase through standard government contracting channels.
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