MacKeeper Coupon Codes
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Frequently Asked Questions
How long do I have to request a refund on MacKeeper?
It depends on your subscription type. Semi-annual and annual subscriptions are covered under a 30-day money-back guarantee from the date of your initial purchase, while monthly subscriptions are eligible for a full refund if requested within 14 days of purchase. Refund requests outside these windows may still be considered at MacKeeper's discretion.
Is there a point where my MacKeeper subscription becomes non-refundable?
Yes, if a MacKeeper license has been used for more than 6 months, it becomes non-refundable regardless of subscription length, so requesting a refund sooner rather than later matters if you've decided the software isn't for you. This is worth keeping in mind even if you purchased a longer annual plan with a technically longer refund window.
What's the difference between MacKeeper's refund policy and Premium Services' refund policy?
MacKeeper's core software follows the tiered 30-day and 14-day windows described above depending on subscription length, while Clario's Premium Services offers a separate 30-day money-back guarantee that applies to both initial purchases and subsequent rebills. These are treated as distinct products with their own refund terms, so it's worth confirming which one applies to your specific purchase.
How do I actually request a refund from MacKeeper?
You can submit a refund request through MacKeeper's official refund request form, or if you're unable to use that form, contact the company directly via email at billing@mackeeper.com. Having your account details and purchase date ready speeds up the process.
Does deleting the MacKeeper app cancel my subscription?
No, deleting the app from your Mac does not cancel your subscription, since billing is handled through your account or the platform you purchased through, not the app itself. Subscriptions often renew automatically, so canceling through your account settings or billing provider directly is a necessary separate step.
If I purchased through the Mac App Store, does MacKeeper's refund policy still apply?
Purchases made through Apple's platform are generally managed through your Apple subscriptions rather than directly through MacKeeper, so if you don't see MacKeeper listed there, it likely means you purchased directly through the official website instead, and MacKeeper's own refund policy and process would apply.
What can I get back if I request a refund after 30 days but within 6 months for Premium Services?
For Clario's Premium Services, requesting a refund after the initial 30-day window but within 6 months of payment can still get you a partial refund, calculated based on the cost difference between your plan and a lower-cost monthly plan. This is different from MacKeeper's core software refund terms, which follow the stricter 30-day or 14-day windows.
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