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Frequently Asked Questions
Does Mailbird offer a refund?
Yes, all customers get a 14-day money-back guarantee on paid purchases. Contacting Mailbird's support team within 14 days of purchase is what starts the refund request, and this window functions as a refund period rather than a free trial.
What's the difference between Standard and Premium licenses?
Standard covers a limited number of email accounts, while Premium supports unlimited accounts. Email tracking also differs by tier: Standard customers can track up to 5 emails per month, while Premium customers get unlimited email tracking.
What does the Lifetime Updates add-on actually cover?
Without Lifetime Updates, a Pay Once license stays fully functional but doesn't receive future new features, improvements or major version updates, though Mailbird still provides critical fixes to keep the app stable and secure. Adding Lifetime Updates at checkout keeps access to future features and major updates, which changes the long-term cost comparison against the yearly subscription.
Is the Pay Once license cheaper than the yearly subscription?
It depends on how long you'll use it and whether you add Lifetime Updates. Without the add-on, Pay Once becomes cheaper than Yearly somewhere after the third year, but adding Lifetime Updates pushes the total closer to roughly five years of yearly subscription cost.
Does Mailbird offer discounts for teams?
Yes, multi-license discounts apply automatically: 5% off for 2 to 10 licenses, 10% for 11 to 25, 15% for 26 to 50, 20% for 51 to 100, and 25% for 101 or more. These tiers apply per user, so a team purchase scales the discount as headcount grows.
Does Mailbird work on Mac?
Yes, Mailbird launched on Mac in 2025, its first platform beyond Windows in over a decade, and a single cross-platform license now covers both operating systems. Mailbird for Mac isn't currently compatible with iPads or iPhones, though mobile apps are described as part of the future roadmap.
What happens if I deactivate lifetime updates?
Deactivating lifetime updates means losing access to Mailbird's future features and major updates, though regular improvements and security updates continue. This is worth understanding before turning the add-on off to reduce cost.
Are there student or nonprofit discounts?
Mailbird doesn't list student or nonprofit discounts on its public pricing page. The multi-license volume discounts and periodic promotional pricing on the Pay Once license are the main published paths to a lower price.