ShippingEasy Coupon Codes
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Frequently Asked Questions
How long is ShippingEasy's free trial?
ShippingEasy offers a 30-day free trial that lets you explore the platform's features before being charged. Terminating a monthly plan during the free trial period means you aren't charged any service fee at all.
When does billing start after the trial?
The recurring service fee is calculated and billed based on your registration date and the terms of your offer. If you register on March 8 with a free trial, the first billing cycle begins April 8 and the second on May 8, with ShippingEasy billing in advance at the start of each cycle.
Can I get a refund if I cancel after the trial?
Only within a very narrow window. To receive a full refund of the current month's charge, you must submit a refund request within one business day of your bill date. Requests received later than one business day after the bill date receive a prorated refund based on the days remaining in the billing cycle.
Are annual subscription fees refundable?
Generally no. According to ShippingEasy's terms, refunds are typically not available for annual subscription fees, though exceptions may occur for verified technical issues. This makes the trial period the real evaluation window for anyone considering annual billing.
What happens to my account if I cancel mid-cycle?
Because ShippingEasy bills in advance, canceling mid-cycle means you aren't refunded for that period, but the account remains available for use through the remainder of the billing cycle. Downloading your shipping data before the account closes is worth doing, since ShippingEasy doesn't retain it afterward.
Is there a free ShippingEasy plan?
Yes, ShippingEasy offers a free starter plan alongside its paid tiers, which serves lower-volume sellers who mainly want access to discounted carrier rates. Paid plans start around $19.99/month and scale up by shipment volume through Basic, Plus, Select, Premium and Enterprise tiers.
Can I downgrade instead of canceling?
Yes, you can downgrade your plan before renewal if you're shipping fewer packages than anticipated. This is often a better move than canceling outright for a seller with seasonal volume swings.
How do I actually cancel?
Cancellation can be done online or by calling ShippingEasy customer support at 855-202-2275, Monday through Friday, 7 AM to 7 PM Central Time. You may be asked to verify account information and confirm your intent to cancel.
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