Software Keep Coupon Codes
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Frequently Asked Questions
What is SoftwareKeep's return policy?
SoftwareKeep offers a 180 day product guarantee from the date of delivery, refunding the full amount minus shipping costs on new, unopened physical items. Authorization must be obtained by phone or email before sending anything back.
Can I get a refund on a digital software license after downloading it?
Yes, but SoftwareKeep first runs the product key through manufacturer verification to confirm it has not been activated or tampered with. Once that verification passes, the purchase price is refunded to the original payment method.
Does SoftwareKeep charge a fee to return a retail license?
No, SoftwareKeep applies a $0 return policy on all retail licenses as long as the license has not been used or activated. This makes retail licenses lower risk to return than some other digital purchases.
What if SoftwareKeep sends me the wrong or a defective item?
SoftwareKeep covers the return shipping cost for any item that was incorrect or defective due to a shipping error on their end, and ships the correct item back out via upgraded shipping. Refunds in this situation are typically processed within two weeks, once the returned item and the authorization check are complete.
How long does a SoftwareKeep software license last?
Licenses purchased from SoftwareKeep are lifetime, perpetual licenses rather than a subscription that needs renewing. A new version of the software may require purchasing an upgrade license down the line.
Can I cancel a SoftwareKeep subscription product?
Yes, but subscription products require 60 days notice before cancellation takes effect. Planning ahead of a renewal date is important if a subscription-based product is not going to be kept.
Does SoftwareKeep ship internationally?
Yes, SoftwareKeep can ship to nearly any address worldwide, though some products carry restrictions and cannot be shipped to certain international destinations. Checking a specific product's page before ordering internationally is the safest way to confirm eligibility.