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Rewards & Membership
Frequently Asked Questions
Is shipping free, and how long does it take?
Orders usually ship within 1 to 2 business days by Ground and arrive in 3 to 9 business days. PO Box addresses ship by Postal Service. The device pages currently show a "Free 2-Day Shipping" banner, so confirm the method and cost at checkout.
Can I return a SPOT device after opening it?
Yes, within 30 days, but opened hardware and activated service certificates carry a 25% restocking fee. You pay return freight and need an RMA number from Customer Care at 1-866-OK1-SPOT. After 30 days, hardware and certificates aren't refundable.
Do I have to pay a monthly fee to use SPOT?
Yes. Every device needs an active service plan to work, and plans auto-renew. Contract plans start at $11.95 a month on a 12 month term, and Flex plans start at $14.95 a month.
Where do I enter the FREEACT code?
Enter FREEACT when you activate your device and choose a service plan. It waives the $29.95 activation fee on contract plans only, and it expires 11/01/2026.
Can I combine more than one code?
SPOT doesn't publish a stacking policy. FREEACT is the only active code on its site, so there's nothing else to pair it with right now. Retailer prices are set by the retailer.
What is the Flex Charge on Flex plans?
It's a $34.95 yearly fee, paid at activation and again at each renewal even while your service is suspended. In return you can pause and restart service during the year without paying the $29.95 activation fee again.
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