SSL Coupon Codes
We regularly check the coupons and deals and update them when offer details change.
We may earn a commission from purchases made through our links.
Frequently Asked Questions
What is SSL's standard manufacturer warranty?
For products purchased directly from SSL or its representatives, the standard warranty period is one year, covering the repair of defects in materials and workmanship. European consumers additionally have full statutory warranty rights for two years from the date of delivery under EU consumer law, regardless of the manufacturer's standard terms.
Do authorized dealers offer their own return policy on top of the SSL warranty?
Yes, most authorized SSL dealers, including Front End Audio, Sweetwater, and similar retailers, offer their own 30-day return window separate from SSL's manufacturer warranty. A typical dealer policy allows a no-questions-asked return within 30 days of receipt with a return authorization number, though electronic licenses and software are generally excluded from this.
Can I return SSL software or plugin licenses?
No, electronic licenses and software are typically not returnable once issued, since it's the buyer's responsibility to confirm their system meets the required specifications before purchase. Checking system requirements carefully against your setup before buying any SSL software product avoids this exclusion becoming a problem.
Who covers shipping on a return to SSL for warranty service?
The customer is responsible for shipping the unit to SSL in suitable rigid packaging, and SSL isn't responsible for damage caused by inadequate packaging during that shipment. SSL specifically recommends arranging adequate insurance on any return shipment, since it isn't responsible for goods damaged in transit.
Are large SSL consoles and oversized items treated differently for shipping and returns?
Yes, oversized and heavy items like larger consoles and interfaces are often classified as special order or freight-shipped items by dealers, which can mean they cannot be cancelled or returned once ordered, and additional shipping charges may apply beyond the checkout estimate. Confirming this classification before ordering a larger piece of SSL gear avoids a surprise.
Does SSL offer free shipping?
This varies by dealer rather than being set by SSL directly, though many authorized retailers offer free shipping on qualifying orders, commonly around $99 or more within the lower 48 states. Checking the specific dealer's shipping policy before checkout confirms the applicable threshold.
How do I know if a seller is an authorized SSL dealer?
Authorized dealers carry genuine gear backed by SSL's full manufacturer warranty, while purchases through unauthorized sellers risk both authenticity issues and voided warranty coverage. Buying through a retailer that explicitly states it's an authorized SSL dealer protects both the warranty and the return options described here.
What happens if I make a payment deposit on a custom SSL order?
For larger custom orders placed directly with SSL, a standard 20% deposit is typically required with the order, with the balance due when SSL ships the goods. This deposit structure is specific to direct manufacturer orders rather than standard retail purchases through an authorized dealer.
We may earn a commission from purchases made through our links.
