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Frequently Asked Questions
What is StackedSkincare's return policy?
Items can be returned within 30 days of purchase by emailing the order number and the items being returned to StackedSkincare's support address. The purchase price is refunded to the original payment method, excluding the original shipping and handling fees.
Does StackedSkincare provide a prepaid return label?
No, StackedSkincare does not provide postage for returns, so the cost of shipping something back falls on the customer. Using a trackable shipping method is worth it to confirm the return actually arrives.
Can I cancel a StackedSkincare order after placing it?
No, once an order is placed it cannot be cancelled, since orders are processed quickly to get products out the door fast. Orders placed before 11 a.m. PST on a weekday ship the same day, while anything after that cutoff or over the weekend ships the next business day.
Does StackedSkincare offer free shipping?
Yes, standard USPS shipping is free on US orders over $75. Priority shipping is also available for an extra fee, though delivery timing on priority orders is handled by third-party carriers and isn't guaranteed by StackedSkincare itself.
Is StackedSkincare's priority shipping refundable if it arrives late?
No, since priority shipping is fulfilled through third-party carriers, StackedSkincare cannot refund that shipping cost if a package doesn't arrive within the promised window, regardless of whether the product is kept or returned.
Does StackedSkincare have a rewards program?
Yes, the free Stacked Rewards program lets members earn points on purchases and other activities like referrals, and those points can be redeemed for a discount on a future order or exchanged for free products. Signing up is free and points are automatically credited once an order is fulfilled.
Are international orders eligible for free shipping at StackedSkincare?
No, the free shipping threshold applies to US orders only, and international shoppers are responsible for any duties and taxes imposed by their own country. Multiple shipping options are available at checkout for international orders.