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Frequently Asked Questions
What is Tactics's return policy?
Most unused items in original packaging can be returned within 60 days of purchase. Assembled custom skateboards, skate decks with grip tape already applied, used skateboard and longboard components, and Nike SB Dunk styles are excluded from returns entirely, and all sales on those items are final.
Does Tactics charge for return shipping?
Customers are responsible for return shipping on a standard return, though using the Tactics EZ Returns process to generate a prepaid label costs a flat $10 regardless of package size, which is often cheaper than buying postage independently for a bulkier item like a snowboard.
How does Tactics's price match guarantee work?
Tactics will match any advertised price from a US online competitor for the exact size, color, and make of an item, as long as that item is in stock and available to ship to the same address. A call to customer service with the competitor's exact product URL is required to request the match.
Does Tactics offer free shipping?
Orders that reach the free shipping threshold ship free within the contiguous US, while orders below that are charged a shipping fee at checkout. International orders do not qualify for free shipping regardless of order size.
How does the Tactics Rewards program work?
Members earn points on qualifying full price purchases, which typically post to an account about a week after an order ships. Unused rewards expire 30 days after they are issued, so it is worth redeeming them on a purchase relatively soon after they post rather than letting them sit.
Can I cancel a Tactics order after placing it?
Orders can be canceled free of charge before they are processed, since the card on file is not charged until the order actually ships. Once an order has been processed or shipped, canceling is no longer guaranteed.
Why can't I return the skate deck I bought?
Tactics does not accept returns on decks once grip tape has been applied, or on any used skateboard or longboard component like bearings, wheels, or trucks, since those items cannot be resold as new once assembled or used. This is worth knowing before applying grip tape to a deck that might not end up being the right fit.
Does Tactics offer a discount for new email subscribers?
New subscribers to the Tactics newsletter typically receive a welcome discount on their first order, along with early access to future sales and new product drops.
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