The Chess Store Coupon Codes
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Frequently Asked Questions
What is The Chess Store's standard return window?
As with any order, The Chess Store offers a 30-day return policy from the date of delivery. During November, this window extends so that any order placed that month can be returned through the end of December, letting holiday shoppers buy early without worrying about the standard countdown.
Are The Chess Store's returns free?
No, The Chess Store doesn't pay for return shipping unless the wrong item was shipped or some other company error occurred. Where the return is the company's fault, a prepaid FedEx shipping label is emailed to the customer at no cost.
How much time do I have to report a damaged item?
You have one week, 7 calendar days, from the date the package is delivered to notify The Chess Store that a product arrived damaged. Notifying after that period expires means damage claims won't be honored, so checking a new chess set promptly upon arrival is important.
What should I do if my chess set arrives damaged?
Keep all original packaging, the cardboard box and packing materials, since FedEx may want to inspect both the item and its packaging to verify the extent of the damage. Contacting The Chess Store immediately, rather than after discarding the packaging, protects the claim.
Can I cancel an order after placing it?
Only before it's sent to the warehouse for processing. Contacting The Chess Store immediately, ideally by phone during business hours, gives the best chance of catching an order before it's too late to cancel or modify.
Does The Chess Store offer free shipping?
Free shipping promotions run periodically, though standard shipping charges otherwise apply and are calculated at checkout based on the order. If an order that received a free shipping promotion is later returned, the amount the company paid to ship it will be deducted from the refund.
Is signature confirmation required on delivery?
Yes, on orders over $400, The Chess Store uses Signature Required so the package isn't left unattended at the door, and the company covers this extra service cost. You'll be contacted by email in advance to make sure someone is available to receive the delivery.
How long does a refund take once a return is received?
Allow 5 to 10 days for processing from the time The Chess Store receives a returned item until the refund appears on your credit card. Shipping charges, both original and return, generally aren't refundable as part of that process.
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