123inkjets Coupons
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Frequently Asked Questions
How long is 123inkjets' return window?
It depends on the cartridge type. Compatible and remanufactured LD brand products carry a 2 year 100 percent satisfaction guarantee, while genuine OEM cartridges from the original manufacturer have a much shorter 30 day window, with unopened, defective or damaged items eligible for a full refund inside 15 days.
What happens if I have a problem with an OEM cartridge?
Issues need to be reported within 30 days of purchase. A full refund applies if the product is unopened, defective or damaged and reported within 15 days, while concerns raised between 16 and 30 days are resolved with store credit instead of a refund.
Does the lifetime guarantee mean I can return a cartridge at any time?
Not indefinitely. The guarantee on compatible and remanufactured products runs for 2 years from purchase. Trouble reported within the first year gets a free replacement or full refund, and trouble in the second year still qualifies for a replacement or store credit.
Who pays for return shipping?
For most refunds, the customer covers return shipping. If 123inkjets needs a defective item back to process a replacement, they typically provide a prepaid return label so the faulty cartridge can be sent back at no cost.
How do I qualify for free shipping?
Orders of $55 or more ship free to the contiguous United States. Orders below that are charged a flat shipping rate, so bundling an extra cartridge you would buy anyway can be cheaper than paying for shipping separately.
How fast will my order ship?
Most orders placed before 2 p.m. Pacific ship the same day from the company's fulfillment center. Overnight shipping is available by calling customer service directly rather than through standard checkout.
Does 123inkjets offer discounts for military, teachers or students?
Yes, verified military members, healthcare workers, first responders, students, teachers and seniors can access special pricing, typically verified through a third party eligibility platform rather than applied automatically at checkout.
Are there bundle discounts for buying multiple cartridges?
Yes, ink and toner bundles are available for popular HP and Brother printers, which usually cost less per cartridge than buying each color separately. This is worth checking before adding individual cartridges to your cart one at a time.