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Frequently Asked Questions
What does 4inkjets' Lifetime 100% Satisfaction Guarantee actually cover?
All compatible and remanufactured ink and toner products carry a lifetime guarantee: if you run into trouble within the first year of purchase, 4inkjets will replace the cartridge or refund the purchase price, whichever you prefer. After the first year, you're still covered with a replacement or store credit, so the product is covered for as long as you own it.
Does the same guarantee apply to genuine OEM ink cartridges?
No, OEM or genuine brand products come straight from the original manufacturer and carry stricter return guidelines than 4inkjets' own compatible and remanufactured lines. Unopened, defective, or damaged OEM products can be returned for a full refund within 15 days of purchase, and store credit is available for issues reported between 16 and 30 days after purchase.
Does 4inkjets offer free shipping?
4inkjets has offered free shipping in the contiguous US on many orders, sometimes tied to a specific product line or promotion, so it's worth checking the shipping terms on your specific cart before checking out. Historically, some product pages have referenced free shipping paired with a multi-year guarantee on that item.
Why would my 4inkjets account get flagged or restricted?
The company states that failure to reimburse fees owed to 4inkjets can result in an account being marked as fraud and closed, and that check payments won't be accepted from customers with two returned items on their account. This is worth keeping in mind if you're a frequent bulk buyer managing multiple orders and returns over time.
Who covers return shipping costs on a 4inkjets order?
Return shipping responsibility can depend on the situation, and at least one customer account described being responsible for return shipping costs on their own order. Contacting customer service directly before sending anything back helps clarify what applies to your specific return.
Does buying in bulk save more at 4inkjets?
Yes, purchasing more of the same cartridge type typically unlocks a bigger discount per unit, which pairs well with the two-year and lifetime guarantees since you're not worried about cartridges expiring in storage. This makes stocking up during an active discount code a reasonable strategy if you go through ink regularly.
Can I get store credit instead of a refund on an older purchase?
Yes, for products older than a year that fall under the lifetime guarantee, 4inkjets offers a replacement or store credit rather than a cash refund, and orders placed with store credit must go through a representative over the phone rather than online. Products over a year old typically need to be returned, or a new order placed, before a refund can be processed.