ABBE Glasses Coupon Codes
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Frequently Asked Questions
What is ABBE Glasses' return policy?
Customers have 30 days from the date they receive their glasses to contact ABBE for a return authorization. Returns for reasons like ordering the wrong style are eligible for a one-time-use 100 percent store credit or a 50 percent refund to the original payment method, both excluding shipping costs.
What if my ABBE Glasses arrived broken or defective?
Contact customer service right away with photos of the damage and your order number. If ABBE made an error or the glasses arrived defective, the company takes full responsibility and works with you to get a replacement pair.
Can I get a full refund if I just don't like the style?
Not a full refund. If the glasses simply aren't your style or don't fit your expectations, ABBE offers a one-time-use 100 percent store credit or a 50 percent cash refund, both excluding the original shipping cost. Unused accessories, by contrast, can be returned for a full 100 percent store credit or refund.
Does ABBE Glasses offer free shipping?
Yes, on US orders over $69 shipped via USPS. Orders under that amount ship via USPS for $5.95, or customers can choose FedEx, UPS or DHL for $19.95 with a faster 3 to 5 business day estimate after processing.
How long does it take to receive an ABBE Glasses order?
Total delivery typically runs 7 to 15 business days depending on the lens type ordered. Non-prescription lenses process in 1 to 2 business days, while progressive, photochromic or tinted sunglass lenses can take 3 to 7 business days to produce before shipping even begins.
What if I ordered the wrong prescription?
Contact ABBE with a copy of your original prescription within 30 days of receiving the glasses. The company will compare it against what was entered on the order and, if there was a mismatch on their end, offer a discount code toward a corrected pair.
Can I exchange my ABBE Glasses for a different frame?
Yes, one exchange is permitted per item ordered. If the new item costs more or less than the original, ABBE will either charge the difference or refund it, though the lenses themselves are non-refundable in an exchange and shipping is charged at standard rates.
What if the frame color looks different than it did online?
Frame color can appear slightly different in person due to lighting, screen resolution and photo background. If a color mismatch is a problem, contacting customer service can get you a discount code toward a different pair rather than a standard return.
Does ABBE Glasses charge for canceling an order?
Orders can be canceled free of charge by contacting customer service before the order is completed or dispatched. Once dispatch has started, the standard return process applies instead.
How do I know if a frame will fit me?
ABBE recommends measuring an existing pair of glasses before ordering to compare against the frame dimensions listed on each product page, since sizing marked on the temples can vary slightly by manufacturer. If a frame turns out too large or small to wear, contacting support can get you a discount code to try a different style.
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